Raphaël Branchesi is an experienced Customer Service Manager with a demonstrated history of managing teams and improving customer experiences across various roles. Currently serving as the Customer Service Manager for Europe at PlanetArt.com since July 2017, Raphaël oversees approximately 30 Customer Service agents, supports multiple products in nine countries, and leads training initiatives while defining KPIs and analyzing performance data. Previous roles include Southern Europe Customer Service Manager at Snapfish and Customer Service Coordinator at Videdressing, where Raphaël managed team coaching and technical escalations. Additionally, Raphaël has a background in freelance literary and technical translation, with 15 published books, and worked in customer-facing roles at Starbucks and Venchi. Raphaël holds a degree in Mediazione linguistico-culturale from Sapienza Università di Roma.
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