Sarah V.

Sarah V. is a Project Management Professional (PMP) and Certified Usability Analyst (CUA) with extensive experience in product management and user experience. Currently, Sarah works as a Customer Experience Consultant and Project Manager at Elicit and Planetary, respectively, where they lead efforts in product consulting, user research, and knowledge base development. Their past roles include serving as a Senior Product Analyst at Help Scout and a Quality Assurance Lead at MeetEdgar.com, where they significantly improved product quality and customer satisfaction. Sarah holds a Master of Science in Software Engineering from Drexel University, a Master of Science in Library and Information Science, and a Bachelor of Science in Mechanical Engineering with an Aerospace option. Additionally, they have piloted aircraft in the United States Air Force, demonstrating strong decision-making and leadership skills.