Rob Culross

Rob Culross has a comprehensive work experience spanning several companies and roles. Rob is currently working at Planhat as a Customer Success - Americas since 2023. Prior to that, they worked at Gainsight from 2018 to 2023, where they held various positions including Principal Customer Success Manager, Sr. Customer Success Manager, Sr. Strategic Advisor, and Strategic Advisor. During their time at Gainsight, they achieved excellent results, surpassing all KPIs and targets, with a 92% GRR and receiving the FY22 President's Club award.

Before joining Gainsight, Rob worked at hc1 from 2014 to 2017, where they held positions such as Sr. Director of Customer Success, Director of Customer Success, and Senior Customer Success Manager. In these roles, they successfully led teams, increased NPS by 30%, implemented process changes to improve efficiency, and acted as a trusted consultant to design, build, and implement the hc1 platform.

Earlier in their career, Rob worked at Indiana University Health from 2003 to 2014, where they held roles such as Manager, Clinical Applications, Cerner Team Lead, and Cerner Project Manager. In these roles, they led teams, managed system implementations, documented workflows, and implemented improvements to processes and system functionality.

Overall, Rob Culross has demonstrated a strong track record of success in customer success management, strategic advising, team leadership, and implementing process improvements throughout their career.

Rob Culross holds a Bachelor of Arts (BA) degree in Business Administration and Management from Anderson University. In addition to their degree, they have obtained several certifications in the field of Customer Success Management. These certifications include the Advanced Customer Success Manager Certified Professional, Customer Success Leader Certified Professional, and Customer Success Manager Certified Professional, all obtained from Gainsight. Rob also holds the Gainsight NXT Reports & Dashboards Certificate (Level 2) and the Gainsight NXT Associate Administrator Certificate (Level 1). The certifications were obtained between the years 2021 to 2022, with the most recent one obtained in September 2022.