Erika Rojas

Erika Rojas has extensive experience in management roles across various companies, demonstrating expertise in customer support, operations, and IT leadership. Currently serving as Help Desk and IT Manager at Plannatech since September 2020, Erika previously held the position of Contact Center Manager at Encuentra24.com, where leadership focused on customer support and process improvement. Earlier roles include PayPal Operations Manager at Convergys, Operations Manager at Ingram Micro, and various positions at Tech Data, achieving multiple sales awards and recognition. Erika began a career in management at Software Support, where responsibilities included overseeing customer service teams. Educational qualifications include an Associate's degree in Coaching from Tecnológico de Monterrey and ongoing studies in Law at Universidad Escuela Libre de Derecho.