Ellie Rapley

Ellie Rapley is an experienced Account Manager at Planon since February 2022, previously serving as Commercial Manager at the University Partnerships Programme for a decade. In this role, Ellie demonstrated expertise in resolving contractual issues, directing operational management processes, and ensuring compliance with SLAs and KPIs while utilizing the Planon CAFM system. Previous positions at UPP included Performance Manager, Helpdesk Manager, Customer Support Supervisor, and Administrator, highlighting a strong background in operational excellence, service delivery, and team management. Ellie holds a BSc in Psychology from the University of Reading and A Levels from Chislehurst & Sidcup Grammar School.