Shannon Monroe

Shannon Monroe is an experienced Technical Support Specialist with a career spanning over two decades in customer support and technical roles. Currently employed at Platform Science since May 2019 as a Technical Support Specialist III, Shannon has previously held positions at Helix, Lytx Inc., Omnitracs, and Qualcomm/Omnitracs Division, demonstrating a solid background in technical support and customer service. Prior work experience includes roles at Mitchell1, NetHere Inc., Sony via Adecco Employment Services, and Taylor Guitars, showcasing a diverse skill set in customer care and production. Shannon's educational background includes studies at Grossmont College and Grossmont High School, attended from 1990 to 1994.