Jana Mallo

Jana Mallo is an experienced professional in the field of guest relations and customer service, currently serving as the Manager of Guest Relations at Playbill since August 2016, where responsibilities include managing guests for luxury cruises through Playbill Travel. Prior to this role, Jana worked as a Box Office Shift Manager at Discovery Times Square, providing customer service and managing ticket sales, and as a Sales Associate at Event Network, Inc., where sales transactions and customer experiences were prioritized. Earlier experience includes roles as a Ticket Agent for Broadway Concierge and Ticket Center, a Production Assistant for The Tony Awards, and a Communications and Digital Intern at The Broadway League. Jana holds a Bachelor of Arts degree in Film and Screen Studies and Women's and Gender Studies from Pace University.