William Neal Moody

William Neal Moody has a diverse work experience in the tech industry. William Neal started their career at ReverbNation in 2006, where they served as the primary point of contact for artists, fans, and venues. William Neal provided troubleshooting, advice, and organized feedback sessions to improve the user experience. William Neal was later promoted to Head of Customer Support, where they managed the creation and development of the Support department and integrated CRM software. In 2012, they became the Director of Support and Operations, overseeing Support, Billing, and Operations departments. Their responsibilities included ensuring high-level client support and maintaining efficient execution. William Neal then transitioned to a role as a Product Specialist, managing and supporting a product team, implementing updates, and analyzing product performance. In 2017, they became an Associate Product Manager, leading a team dedicated to the customer journey within the product suite. William Neal collaborated with other product managers, designers, and developers to make product decisions, assist with quality assurance, and research solutions. Their most recent role was as a Customer Experience Manager at ReverbNation, where they analyzed site usage, user feedback, and data to ensure the best user experience, explored new features, and supported testing and early design. In 2018, they joined PlayMetrics as a Quality Assurance Manager.

William Neal Moody attended Needham Broughton High School, although the dates of their enrollment and any degrees or fields of study achieved are unknown. Following high school, they furthered their education at the University of North Carolina at Chapel Hill from 2002 to 2006. During this time, Moody pursued a Bachelor of Arts (B.A.) degree in Journalism and Mass Communication with a focus on the Advertising Sequence.