Keith So serves as the Director of IT Infrastructure, Security and Operations at Plaza Premium Group since August 2021, leading initiatives to enhance travel experiences through innovative airport lounge solutions. Prior to this role, Keith held various senior positions including Senior IT Manager at CHANEL and Senior Service Program Manager at Verizon Business, where responsibilities encompassed IT service management and program oversight on a global scale. Keith's career also includes significant experience as a Senior Service Delivery Manager at Oracle Systems Hong Kong Ltd. and roles in customer retention and systems analysis at several companies. Keith holds an MBA from the University of Newcastle and degrees in Computer Science from Victoria University of Technology and City University of Hong Kong, along with a higher diploma and diploma in computing studies.