Emma Klofsten currently holds the position of CX Transformation Lead at Pleo since September 2019, focusing on empowering customer experience through strategic initiatives that yield significant commercial impact. Previous roles at Pleo include Solutions Architect and Customer Success Manager, where efforts were directed at enhancing the customer journey for small businesses in Sweden and the UK, balancing automation with personalized service. Emma is also involved with the Top Talent Network at Nova. Earlier experiences include positions at Hilti Group as a Student Assistant in Finance, event coordination at LundaEkonomerna, and various roles in customer service and hospitality. Emma holds an MSc in Managing People, Knowledge & Change from Lund University School of Economics and Management, a BS in Business Administration and Management from The Hong Kong University of Science and Technology, and a BBA in Organizational Leadership from Lund University School of Economics and Management.
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