Angie Aviles is a highly experienced Program Director specializing in Smart Cities at Plug and Play Tech Center since April 2018, where significant achievements include setting KPIs that resulted in a 97% satisfaction rating and leading a global expansion of programs. As a Senior Program Manager and Operations Manager, Angie oversaw multiple industry-specific programs and utilized CRM tools to enhance corporate and startup engagement, increasing renewals by 45%. Prior experience as Office Manager at Evergreen Hills Dental Group involved supervising staff, optimizing processes, and managing budgets, contributing to a reduction in patient wait times and a 16% monthly revenue increase. Angie Aviles holds a Bachelor’s Degree in Business Administration with a concentration in Finance from San Jose State University.