Ingrid Oliveira has extensive experience in Customer Success, having worked in various roles at Descomplica from February 2016 to March 2021, culminating in the position of Customer Success & CRM Coordinator. Key achievements include implementing a chatbot, enhancing customer satisfaction through management initiatives, and creating the company's first customer support manual. Currently, Ingrid serves as a Consultant at Customer Success Consulting and as a CX Leader at Pluggy, focusing on developing customer experience strategies and fostering meaningful customer relationships in the Open Finance sector. Ingrid also has experience in internal communication and performance monitoring, consistently driving operational improvements and team success.
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