PlumChoice
JD Lucas is a Senior Systems Administrator at PlumChoice since October 2006, with expertise in Microsoft Windows Server (2003, 2008 R2, 2012), Microsoft Exchange (2007, 2013, Hybrid), Active Directory, and DNS management, along with experience in VMWare ESXi (5.1, 5). Prior roles at PlumChoice include Telecommunications Analyst, where JD co-managed an Interactive Intelligence telephone switch, and GeoTeam Member, providing leadership support for Dispatch Agents. JD's earlier experience at Kmart involved various responsibilities, including ad setup, cashier duties, inventory management, and security. JD Lucas holds an Associate of Science degree in Computer Science from Middlesex Community College, completed between 2005 and 2008.
PlumChoice
PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. In 2018, The Allstate Corporation (NYSE: ALL) acquired Plumchoice to be part of Allstate’s SquareTrade division. Plumchoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology. For more information, visit www.plumchoice.com, call 1-866-811-3321, or send an email to sales@plumchoice.com