Malena Swain

Malena Swain is an experienced customer service professional with a diverse background in various industries. Currently serving as a Customer Service Representative at Plunkett's Pest Control since May 2021, Malena efficiently handles client inquiries, quotes, appointment scheduling, and payment collection. Previous roles include Payment Solutions Advocate at Alliance Data, where Malena managed payment arrangements for account holders, and Customer Service Advisor at Stanley Steemer International, focusing on customer satisfaction and problem resolution. Malena's early career features positions in cleaning services and management at Tim Hortons, highlighting strong multitasking and customer engagement abilities. Malena holds two Associate's Degrees from Columbus State Community College in Civil Engineering Technology and Architecture, along with a certification in CAD from Eastland-Fairfield Career and Technical Schools.