Kristin Thomas

Kristin Thomas is an experienced professional currently serving as the Director of Value Realization at Pluralsight since February 2020, where significant achievements include establishing a Customer Value certification program and enhancing customer engagement through various strategic initiatives. Prior roles at Pluralsight included Sr. Customer Success Manager for Strategic Accounts and Enterprise Customer Success Manager, emphasizing a value-centered approach. Kristin has also taught as an Adjunct Faculty Member at the University of Indianapolis and held prior positions at Okta, Skillsoft, Vision Solutions, Double-Take Software, Steak n Shake Company, and INDOT Traffic Management Center, contributing to customer success, strategy implementation, and learning solutions development. Educational qualifications include a BA in Journalism-Public Relations and an MBA in Organizational Leadership & Supervision from Butler University and the University of Indianapolis, respectively. A certificate in Mandarin Chinese Language and Culture from Nankai University is also part of Kristin's academic credentials.