Nicholas Durose

Nicholas Durose is an experienced Operations Manager with a strong background in managing teams and delivering key performance indicators across multiple sectors, particularly in the utility and banking industries. At Plusnet since May 2017, Nicholas has overseen 150 full-time equivalents on the British Gas account, directly managing nine Team Managers to ensure exceptional KPI and commercial performance. Prior roles at Capita included serving as Team Manager, where responsibilities encompassed managing customer service teams and achieving challenging commercial targets while fostering high employee engagement. Nicholas's early career at Barclays focused on back-office processing and fraud prevention, ensuring the legitimacy of cheque transactions. Nicholas holds an education from Edlington Comprehensive from 2015 to 2019.