Joseph Hayes

Joseph Hayes is an experienced professional in customer service and operational management, currently serving as the Customer Contact Experience Director at Plymouth Rock Assurance since October 2003. In this role, Joseph is responsible for enhancing sales, service, and claims customer contact experiences, focusing on implementing and integrating various technologies such as CRM and IVR. Prior to this position, Joseph held the role of Director of Customer Care, managing a 100-seat service center with an emphasis on process flows and service technology. Previously, Joseph worked at Prudential Insurance from September 1991 to October 2003 as a Manager of Customer Service, where responsibilities included managing a network of five customer service centers and implementing service-enhancing technologies. Joseph holds an MBA in Business from Monmouth University and a BS in Business Management & Marketing from Rutgers University.