Vijoy Dhawan

Vijoy Dhawan is an accomplished professional with extensive experience in customer success, product management, marketing, and operations. Currently serving as the Director of Customer Success at Botco.ai since November 2021, Vijoy previously held roles such as Product Manager and Fellow at PMDojo, where notable achievements include leading the development of EQ Buddy and achieving a 25% sign-up conversion upon MVP release. Prior experience includes directing marketing at BTMA, where brand strategy and social media engagement were prioritized, and leading digital transformations for small businesses amidst COVID-19 at Digital Main Street. Other roles at Sangha Worldwide, KSK Hospitality, EY, Airbus Helicopters, and Tata Teleservices contributed to a strong foundation in business analytics, strategy development, and operational efficiency. Vijoy holds an MBA from Schulich School of Business and has a diverse educational background that includes a diploma in marketing management and a bachelor's degree in business administration.