Crcs-1 Journey Millsaps

Journey Millsaps, CRCS-1, is a skilled professional with extensive experience in healthcare revenue recovery and patient accounts management. Currently serving as Recovery Pod Lead at PMMC since March 2019, Journey supervises and mentors a team of recovery analysts, focusing on productivity and goal adherence while leading weekly meetings. Previously, as a Recovery Analyst, Journey identified revenue recovery opportunities and developed strategies to enhance billing and coding practices. Experience also includes roles at Carolinas HealthCare System, where compassionate communication with patients was emphasized, and a position as an Office Assistant during academic studies at Winston-Salem State University. Journey holds a Bachelor’s Degree in Health Care Administration from Winston-Salem State University and completed a Cybersecurity Bootcamp at the University of North Carolina at Charlotte.