Gokulkumar Nair

Gokulkumar Nair is a seasoned technology professional with extensive experience in product ownership and contact center solutions. Currently serving as Sr. Product Owner, VP at PNC, Gokulkumar has a strong background in leading customer service transformation at IBM and overseeing various roles focused on technology, infrastructure, and innovation at CIBC. Demonstrated expertise includes strategic consulting, project management, and technical design, particularly in migrating contact center systems from TDM to IP-hosted solutions. Previous roles at RBC, Accenture, and InteractCRM involved significant contributions to client engagements across multiple industries, including banking and pharmaceuticals. Gokulkumar holds a Bachelor of Engineering in Mechanical from Savitribai Phule Pune University and a certificate in Enterprise Risk Management from the University of Toronto School of Continuing Studies.