POD Management
Brian Munoz has a robust background in customer service and sales within the sports industry, currently serving as a Front Desk Receptionist at POD Management since October 2024. Prior experience includes positions as a Ticket Sales Representative and Customer Service Assistant at West Ham United FC from August 2021 to August 2024, as well as a Steward at Tottenham Hotspur Football Club from April 2021 to February 2022. Brian Munoz holds a Bachelor of Arts degree in Accounting and Business/Management from Royal Holloway, University of London, completed in May 2022.
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POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.