POD Management
Daniela Cheles has extensive management experience in the hospitality industry, currently serving as Night Duty Manager at POD Management since September 2023 after holding a similar position from January 2022 to July 2023. Previous roles include Night Manager at Alameda Quintain and FirstPort (UK), as well as several managerial positions at various hotels, including Premier Inn and Britannia Hotels Ltd. Daniela Cheles began a career in customer service at Morrisons and has a solid educational background with a Bachelor of Business Administration from the University of Roehampton and a foreign language degree from Gheorghe Titeica College.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.