POD Management
Elizabeth Porter MIRPM AssocRICS is an experienced professional in property management and client relations, currently serving as Client Relationship Manager at POD Management since April 2021. Previously, Elizabeth held various roles at Rendall & Rittner, including Property Manager and Assistant Property Manager, and gained experience as Hotel Manager at Inspiring Learning. Earlier in the career, Elizabeth played pivotal roles in children's activities and supervision with Worldwide Kids Company and Inspiring Learning. Elizabeth's academic background includes a BA (Hons) in Retail Management from the University of Brighton, complemented by earlier education at Simon Balle School.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.