POD Management
Emma Hughes is an experienced accounting professional with a strong background in service charge accounting. Currently serving as an Assistant Service Charge Accountant at POD Management since June 2020, Emma has previously held positions at Hargreaves Newberry Gyngell Limited as a Service Charge Assistant Accountant and Trinity Estates as an Assistant Accountant. Emma's career began at Enterprise Rent-A-Car, where roles included Manager Assistant and Training Manager. Emma graduated with a first-class degree in Accounting and Finance from the University of Hertfordshire, where studies were completed from September 2013 to July 2017, following a BTEC Diploma in Business Studies from Hertford Regional College.
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POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.