Helen Schultz

Helen Schultz is an experienced professional in resource planning and workforce management, currently serving as Demand Planning Lead at Pod since May 2022. At Pod, Helen established the resource planning function, introduced shrinkage and productivity initiatives, and implemented WFM software Verint Pro. Prior to this role, Helen was Resource Planning Manager at Groupe Atlantic UK, where efforts focused on creating a resource planning function with minimal legacy information. From November 2014 to April 2021, Helen managed a team of Analysts at npower, delivering on multi-channel operations to enhance customer experience. Earlier roles include Workforce Analyst at KC Contact Centres Outsourcing, where expertise in workforce management systems was developed, and Team Leader at KC Contact Centres. Helen also has a background in marketing as Marketing & Media Manager for Hull FC, handling sponsorships, press relations, and merchandising. Education was completed at Wolfreton School in Kirkella, Hull.