Karen Mangia

Karen helps customers solve complex, strategic business problems and position them for future growth, with a deep understanding of the customer experience, from leading global ‘Voice of the Customer portfolios for Fortune 50 companies and 20+ years of consulting. She began as an account manager at AT&T outperformed production and revenue targets by double and triple digits (up to 522%), before creating Cisco’s first partner experience team for multi-million-dollar growth, and now at Salesforce, she increases customer retention, growth, and satisfaction. Karen is a WSJ bestselling author, TEDx speaker, and Future of Work strategist.