Sonia D. has extensive experience in customer experience and operations management, currently serving as a Customer Experience Manager at Point Alliance since May 2025. Prior to this role, Sonia held various positions, including Manager of Operations at GBS Solutions NA LLC from March 2009 to February 2025, Office Manager at SalesNOW CRM from February 2003 to March 2009, and Office Administrator at United Systems Solutions Inc. from March 1997 to March 2003. This diverse background showcases a strong foundation in administrative and operational roles, emphasizing a commitment to enhancing customer experiences.
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