Erica J. Chism

Erica J. Chism currently serves as the Sr. Manager of Customer Experience & Retention Strategy at Point Broadband since April 2024. Prior to this role, Erica dedicated over 26 years to Comcast, where a track record of eight promotions highlighted significant professional development and leadership skills. Key achievements include leading national tools and product rollouts, managing a substantial budget for local sales and retention initiatives, and drastically improving customer retention rates from 75% to 93%. Additionally, Erica excelled in technical support management by dramatically reducing ticket resolution times and elevating customer satisfaction scores. Erica holds a Bachelor of Science degree in Integrated Leadership from Central Michigan University.