Rick Lyle

Rick Lyle serves as the Vice President of Global Customer Support at PointClickCare, a position held since April 2025. Prior to this role, Lyle was the Vice President of Global Customer Support at Collibra from April 2020 to March 2025, where responsibilities included developing and scaling global support operations while enhancing revenue and customer satisfaction. Lyle's tenure at Salesforce from April 2014 to April 2020 encompassed leadership roles including RVP for Americas Customer Support and Sr Director of the Portland Center of Excellence, overseeing a large team and significantly improving customer experience metrics. Lyle's earlier experience includes senior leadership roles at companies such as RedPrairie, Aptean Software, Witness Systems, NetIQ, and Business Objects, consistently managing substantial teams and supporting a variety of enterprise software applications. Lyle holds a degree from Southern Polytechnic State University.