David Lopez

David Lopez has had a diverse work experience in the field of IT support. David most recently worked as an IT Support Specialist III at The Pokémon Company International, where they provided technical assistance to local and remote staff. Prior to that, they worked at TikTok as an IT Support Specialist, supporting local offices and remote office workers worldwide. David also has experience as a Senior Information Technology Specialist at Remitly and as a Workplace Support Engineer at XFL. Additionally, they have worked at Hulu as an IT Services Technician II, at Microsoft as a Service Engineer, at Starbucks as a Team Lead Contract O365 specialist / Deskside support, at Big Fish as a Sr. Helpdesk Specialist II, at POSSIBLE as a Help Desk Technician, and at Apple as a Genius. In these roles, David has gained experience in a range of tasks such as troubleshooting hardware and software issues, managing user accounts and permissions, and supporting various operating systems and technologies.

David Lopez obtained a Network Administration Certificate from Seattle Vocational Institute in 2008. In the same year, they also received a Certificate in Network Technician from the same institute. In terms of additional certifications, David obtained the ITIL® Foundation certification from PeopleCert in July 2023, and the Change Management Practitioner and Prosci® Certified Change Practitioner certifications from Prosci in April 2023. David also obtained the Automating Administration with Windows PowerShell certification from Global Knowledge in March 2023 and the Jamf Certified Associate certification from Jamf in September 2021. Furthermore, they achieved the Apple Certified Mac Technician certification from Apple in May 2012 and the Google Cloud Certified in G Suite certification from Google in March 2020. It is noted that David has also pursued certifications such as A+, Certified ScrumMaster (CSM), and Microsoft Certified Desktop Support Technician (MCDST), but the specific dates or institutions for these certifications are not provided.