• Polly

  • Staff Project Manager
Hiring

Staff Project Manager

Operations · Full-time · San Francisco, United States

Job description

Who you are:

You have 5+ years of experience in software implementation and consulting experience with a strong focus on Project Management at a strategic/enterprise level.  You are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. 

Does this sound like you? If so, keep reading and apply today!

What you’ll do:

  • Lead the implementation of technical platform and use of PM tools to track tasks, action items and deadlines
  • Gather clients requirements and configure based on business needs
  • Work on a range of complex projects and occasionally, cross-functional outcomes.
  • Provide consultative guidance to align customer business process with Polly’s products
  • Lead large-scale customer implementations or multiple implementations at a time during different phases of implementation cycle
  • Work with key project stakeholders, subject matter experts and technical staff
  • Collaborate with sales, customer success and product teams to ensure the success of our implementations
  • Monitoring emails and responding to customers in a timely manner while tracking and following up on outstanding items
  • Guide clients on best practices and train end users
  • Troubleshoot and work with product & customer support team to develop solutions to solve for internal or customer facing issues
  • Large focus on driving enterprise/strategic projects.  Coordinating internally and externally to ensure projects stay on time and in scope

What you have:

  • 5+ years of project management experience
  • PMP Certification (preferred, or equivalent additional project management experience)
  • 3+ years of software implementation and consulting experience
  • 1-2 years of Secondary Market Experience
  • 3-5 years of mortgage experience
  • Technically oriented – willing to learn new systems quickly and savvy in tools like Excel
  • High level of attention to detail and accuracy
  • Passionate about customer support and about the role it plays in making a customer-centric team successful

Why join Polly?

  • We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
  • We have an experienced leadership team that previously built large and impactful platforms
  • Outstanding opportunity for professional growth and upward mobility
  • Direct engagement with the decision makers and senior business leaders
  • Competitive salaries
  • 100% paid medical/vision/dental/disability/life insurance
  • Flexible vacation
  • Hybrid environment; 3x weekly in an innovation hub in San Francisco or Dallas.

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Polly

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Polly's revolutionary Product & Pricing Engine and Loan Trading Exchange enable lenders to operate more efficiently, profitably and make better execution decisions throughout the lifecycle of a loan.


Employees

51-200

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