Lucas Almeida is an accomplished operations professional with extensive experience in high-volume retail and customer management. Currently serving as the Operations Team Lead at Polo Ralph Lauren Outlet Flagship Store since January 2023, Lucas oversees daily sales operations, contributing to significant weekly turnovers and consistently surpassing sales targets. Prior to this role, Lucas was the General Manager at OxBuilders, where responsibilities included enhancing customer satisfaction and strategizing workload management for service teams. Earlier experience as a Global On-Site Service Coordinator at Atos involved managing field services and technical support across multiple accounts in the LATAM region, alongside earlier roles in technical support. Lucas holds an Associate's degree in BTEC IT Level 2 from Oxford Cherwell Valley College and a high school education from Oxford Spires Academy.
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