PCNA
Cara Mia Boyd has extensive experience in customer success and technology management, currently serving as the Interim Manager of Customer and Revenue Retention at PCNA since May 2015. Prior roles at PCNA include Manager of CCaaS Technology, Senior Manager of Customer Success, and Manager of Customer Success, where responsibilities encompassed oversight of offshore teams and the transformation of contact center operations. Previous positions include leadership roles at Apria Healthcare, Verizon Wireless, Citizens Bank, Management Science Associates, Inc., and FedEx, with a cumulative focus on customer service, support, and technical leadership. Cara Mia Boyd holds a Bachelor of Arts degree in French Language and Literature from Millersville University of Pennsylvania.