Vanessa Claire Genova is a professional with extensive experience in customer service and technical support roles, currently serving as a Virtual Assistant at Pond Lehocky Giordano, LLP since January 2023. Previously, Vanessa held the position of Senior Frontline Support at XtendOps, working on the HelloFresh account until August 2023. Vanessa's expertise includes serving as a Subject Matter Expert and Senior Customer Service Representative at iQor, where responsibilities involved managing customer interactions for the Bell Aliant account. Prior experience includes technical support for Comcast at Transcom, where technical assistance and customer service were provided. Vanessa holds a Bachelor of Arts in Political Science with a focus on Pre-Law Studies from Iloilo City Jobs and an educational background in Psychology from the University of Mindanao.