Sónia Lage Lourenço

Sónia Lage Lourenço serves as CEO and COO of Portal da Queixa by Consumers Trust, where responsibilities include overseeing customer care and fostering communication between consumers and brands since December 2015. Prior to this, Sónia held the position of Brand Manager at DECENIO from February 2001 to November 2015, and has been involved with Consumers Trust as COO since November 2019. Portal da Queixa, founded in June 2009, is the largest consumer social network in Portugal, focusing on complaint resolution and user experience sharing.