Anna Miotello

Anna Miotello is a seasoned customer success professional with extensive experience in customer relationship management and operations. Currently serving as a Senior Customer Success Manager at Portchain since February 2024, Anna previously held the position of Senior CX Operations Specialist at Brandwatch, where significant contributions included rebuilding onboarding plans for Customer Success Managers and analyzing sales data. Anna's earlier role as a Senior Customer Success Manager at Falcon.io involved managing approximately 90 SMB customers across multiple languages and enhancing customer satisfaction through effective lifecycle management and collaboration with internal teams. Educational qualifications include a Master's Degree in Business/Corporate Communications from Copenhagen Business School and a Bachelor's Degree in Language Interpretation and Translation from Università degli Studi di Trieste.