Jill Failla

Jill Failla is the Senior Manager of Insights and Innovation at Portillo's, where Jill manages the brand's guest experience survey program and influences change across functions of the business. Prior to their current role, Jill worked as a Senior Foodservice Analyst at Mintel and as a Marketing Analyst at SPINS. Jill also has experience in consumer insights and editorial roles at Technomic Inc. and Chicago Review Press. Failla holds a Bachelor of Arts degree in English from the University of Michigan.