Erik Nelson

Erik Nelson is a seasoned Senior ServiceNow Administrator at Portland General Electric since December 2019, overseeing the health and wellness of the ServiceNow system, including enhancements, upgrades, and all aspects of system administration. Previous experience includes a role as a Business Process Analyst contracted for Portland General Electric, where Erik improved Service Catalog items and workflows, and as a Business System Analyst for Nike, focusing on process improvements and reporting systems. Additionally, Erik served as a ServiceNow Administrator at Bloomin' Brands, Inc., and has certifications from Central Community College and the University of Nebraska. Notable achievements include the implementation of a quarterly cloning schedule, the establishment of a two-week Sprint cycle for enhancements, and a successful transition from the Service Portal to Employee Center, enhancing end-user satisfaction.