Michael Damron has 8 years of work experience. Michael began their career in 2013 as a Field Service Specialist at Apex Systems, where they worked with high-level VIPs, Directors, and the CIO on a daily basis. In 2014, they moved to Network Elites as a Technical Support Specialist, where they provided client support on system operation and troubleshooting, and maintained and administered computer networks and environments. In 2016, they joined SolarWinds as an Application Engineer, where they handled and managed escalations, was responsible for rep development, and was a KCS Knowledge Domain Expert. Michael was also a Premier Technical Support Representative, Senior, and a Technical Support Representative, Intermediate. In 2022, they joined Portnox as a Technical Support Engineer.
Michael Damron obtained a Bachelor of Science in Computer Information Systems from Tarleton State University between 2008 and 2013. Michael has since obtained four additional certifications from SolarWinds: Design (December 2019), Diagnose (December 2019), NCM (November 2019), and NPM (March 2018).
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