Alessandra Ribeiro da Porto

Alessandra Ribeiro da Porto has extensive experience in business consulting and commercial management, currently serving as a Consultora de Negócios e Gestão Comercial RE at Porto Seguro since March 2021. Prior roles include Consultora e Mentora de Operações MarktPlace at Shoptem, where expertise in operational management and dashboard development was demonstrated, and several positions at Fast Shop, advancing from Analista de E-commerce to Coordenadora E-commerce, managing high-performance teams and improving customer experience. Alessandra has a solid educational background, with an Executive MBA in Entrepreneurship and Innovations from Universidade Cruzeiro do Sul and various degrees in Marketing and Business Management. Previous experience also includes significant roles in contact center management at TNL Contax, showcasing a strong foundation in customer service and team leadership.