Aline Ferraz Assunção

Aline Ferraz Assunção holds extensive experience in customer experience and operations management, currently serving as Superintendente de Atendimento Humano e Canais Digitais, Qualidade e Treinamento at Porto since November 2022. Prior to this role, Aline worked at Atento Brasil as Diretora de Qualidade I CX I CS from January 2022 to November 2022, and at AlmavivA do Brasil as Superintendente de Negócios e Soluções from January 2021 to January 2022. Aline has also held significant positions at Tahto and AeC, including Superintendente de Customer Experience and Diretora de Operações e Negócios. Aline's academic background includes a degree in Psychology from Centro Universitário FAM, an MBA Executivo in Management from FGV, a degree in Human Resources from Universidade Anhanguera São Paulo, and a Bachelor's in Pedagogy from Universidade Cruzeiro do Sul.