Porto
Fernanda Trondoli is an experienced professional in customer experience and user experience research, currently serving as Coordenadora Consumer & CX | UX Research at Porto since September 2021, where responsibilities include leading customer insights and team initiatives. Previously, Fernanda worked at Qualicorp as Especialista Customer Experience, focusing on process creation and governance implementation for NPS systems. Additional roles includeEspecialista Pesquisa e Customer Insights at PagBank PagSeguro, where strategic research governance was established, and Sênior Market Research Analyst at Serasa Experian, managing comprehensive research projects. Fernanda began the career at ProPay S.A. with various positions in marketing and communication, integrating strategic marketing efforts and NPS satisfaction surveys. Academically, Fernanda holds a Master of Business Administration in Strategic Business Management from FIAP and a Bachelor’s degree in Marketing from Universidade Paulista.
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Porto
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Porto Seguro SA is a Brazil-based company primarily engaged in the automobile insurance sector. The Company's activities are divided into six business segments: Car insurance, which offers automobile insurance products; Health insurance and plans, which provides health and dental insurance policies and healthcare plans; Life insurance and pension plan, which includes life insurance products and management of pension plans; Other insurance, which provides other non-life insurance policies; Financing, which is involved in the credit transactions, and Other, which mainly includes insurance services provided in Uruguay. In addition, the Company offers a range of services not related to insurance activity, such as electronic protection and surveillance and distribution of automotive parts. The Company is controlled by Porto Seguro Itau-Unibanco Participacoes SA.