Matthew Hamilton

Matthew Hamilton serves as the Chief Customer Officer at Portsmouth Water Limited, overseeing a retail business with an annual turnover of £60 million and a customer base exceeding 700,000, managing a team of over 75 full-time employees. Prior to this role, Matthew held the position of Head of Customer Operations at Three, where successful delivery of the customer experience strategy for the 5G launch was achieved, managing support contact centers with a workforce of 1,200. Matthew's experience also includes leading customer experience initiatives at UK Broadband and driving sales at XLN Business Services. Early career foundations were established at E.ON as an Account Manager, coupled with educational qualifications in Media and Business Studies from the University of Central Lancashire.