Neil Chowdhury

Neil Chowdhury is an accomplished operations leader with extensive experience in driving customer support and partner success across various sectors. Currently serving as Head of Scaled Operations at Poshmark since October 2021, Neil has successfully implemented outsourcing initiatives and developed a new CRM system, resulting in significant improvements in response time, customer satisfaction, and savings. Prior roles include Sr. Director of Partner Success at Credit Karma, where Neil managed substantial annual partner revenue with minimal churn, and Director of Customer Support at Chegg Inc., overseeing a large team and achieving cost savings while enhancing customer experience. Neil's background also includes key positions at Facebook, Apple, HSBC, and Bayser Consulting, complemented by an MBA from the University of Chicago Booth School of Business and degrees in Industrial Engineering and Manufacturing Processes from Texas A&M University and Delhi University, respectively.