Marco Buonvino

Marco Buonvino is an experienced professional in UX and service design, currently serving as the Experience and Service Design Lead at Poste Italiane since February 2017, where responsibilities include ideating and developing omnichannel experiences and enhancing customer journeys. Additionally, Marco contributes as a guest teacher at TAG Innovation School and co-organizes the Service Design Drinks community in Rome. Previous roles include Senior UX Designer at Avanade and UX/Interaction Designer at Flythegap and Boraso.com, focusing on usability research and design principles. Marco holds an M.Sc. in Communication theory and technology from Università degli Studi di Milano-Bicocca and has participated in multiple Nielsen Norman Group Usability Weeks to further enhance skills in the field.