Nicola Scimone is a seasoned Senior Project Manager at Poste Italiane, specializing in Customer Service Modelling and Innovation since February 2015. Expertise includes the design and implementation of generative AI solutions to enhance customer service and the optimization of business processes through digital transformation. Prior roles involved management of complex projects in customer experience and operations at PosteMobile, and business process consultancy at NTT DATA Italia, focusing on CRM solutions. Earlier experience as a researcher at imec involved exploring nanotechnologies in static RAM design. Nicola holds a degree in Microelectronics from the University of Messina.
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