Serena Bozzi is a Project Manager specializing in Customer Service Modelling at Poste Italiane S.p.A., where they focus on the development of customer assistance models and process engineering. Serena's past experiences include roles as a Junior Consultant at E-Utile and a Quality Engineer, where they managed customer complaints and supported marketing initiatives. Serena has also held various positions at Poste Italiane, including managing a team responsible for addressing escalated customer issues and analyzing performance metrics to enhance customer experiences. They earned a Laurea Magistrale in Ingegneria Gestionale from Università di Roma Tor Vergata.
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