Andrew Rowlands

Andrew Rowlands is an experienced customer success leader with a robust background in transforming and embedding customer success programs across various organizations. Currently serving as an Enterprise Customer Success Manager at Postman since September 2023, Andrew previously held the position of Regional Leader of Customer Success - APJ at HashiCorp, where a comprehensive customer success program was developed for the APJ region. At Telstra, Andrew successfully built a customer success function supporting significant recurring revenue and a vast enterprise customer base. Moreover, experience includes directing customer success at Automation Anywhere with notable achievements in retention rates and account escalations, alongside a diverse history of roles at Hewlett Packard Enterprise, IBM, The Australian Red Cross Blood Service, Commander Australia, Canon Australia Head Office, and National Parks & Wildlife Services, showcasing a strong ability to manage relationships and drive strategic initiatives within high-stake environments.