Kristine Chin

Kristine Chin is a seasoned professional in customer experience and services with extensive expertise in leading global teams and initiatives. Currently serving as the Head of Customer Experience & Services at Postman since January 2024, Chin focuses on enhancing API solutions for over 30 million developers and 500,000 organizations. Previously, Chin held the position of Vice President, Global Customer Experience & Customer Success at Twilio from 2018 to 2023, where significant contributions included retaining over 50% of the company's revenue through effective customer success management. Additional roles held include Senior Vice President of Customer Experience at Ten-X, where a comprehensive end-to-end customer experience was established, and various leadership positions within eBay, spanning from General Manager of eBay Motors to responsibilities in product management and partner strategy. Kristine Chin's academic credentials include an MBA from Harvard Business School and a B.A. in Political Economy from the University of California, Berkeley.