Merel Donkers

Merel Donkers is a Channel Manager at PostNL, responsible for developing the corporate chatbot and stakeholder management. Merel also serves as a Scrummaster within the Service & Bots team, facilitating team growth and self-sufficiency. Additionally, Merel organizes events as the Secretaris Bestuur Young PostNL to engage young employees and provide networking opportunities. Merel has previous experience in digital communications, employer branding, and hospitality management across various industries, showcasing their diverse skill set and expertise in customer service. Merel holds a Master's degree in Business Administration with a specialization in Digital Marketing from the University of Amsterdam.